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ERROR: error communicating with the device

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hi, so:

i have a kindle fire hd 10, 7th generation. i'm trying to import books (pdf and mobi) to it using calibre's send to device function and a usb cable. i keep getting an "error communicating with the device." i ran cmd.exe > calibre-debug -g and it spat this out:

Code:

calibre 6.17  embedded-python: True
Windows-10-10.0.22621-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.22621')
Python 3.10.1
Windows: ('10', '10.0.22621', 'SP0', 'Multiprocessor Free')
Interface language: None
Successfully initialized third party plugins: DeDRM (7, 2, 1)
QPA platform: windows
devicePixelRatio: 1.25
logicalDpi: 96.0 x 96.0
physicalDpi: 113.41395348837209 x 113.12164948453608
ApplicationPaletteChange event ignored
Using calibre Qt style: True
ApplicationPaletteChange event received

i've also tried restarting my laptop, and booting it into safe mode, neither of which has helped. advice appreciated!!!

edit: oh! and the "error communicating with device" details say this:

Code:

calibre, version 6.17.0
ERROR: Error: Error communicating with device

C:\r\src\src\calibre\devices\mtp\windows\content_enumeration.cpp:619:Failed to create folder:[hr=0x80004005 wCode=0] Unspecified error

Traceback (most recent call last):
  File "calibre\gui2\device.py", line 104, in run
  File "calibre\gui2\device.py", line 636, in _upload_books
  File "calibre\devices\mtp\driver.py", line 433, in upload_books
  File "calibre\devices\mtp\driver.py", line 409, in ensure_parent
  File "calibre\devices\mtp\windows\driver.py", line 35, in check_thread
  File "calibre\devices\mtp\windows\driver.py", line 409, in create_folder
wpd.WPDError: C:\r\src\src\calibre\devices\mtp\windows\content_enumeration.cpp:619:Failed to create folder:[hr=0x80004005 wCode=0] Unspecified error


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