Hi. I have used Calibre for several years and it worked great till recently. I installed the new Catalina iOS and the newest version of Calibre. Now every time I open Calibre, I get the message it cannot communicate with device.
calibre, version 4.2.0
ERROR: Error: Error communicating with device
Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: u'/Volumes/KOBOeReader/driveinfo.calibre'
Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 90, in run
File "site-packages/calibre/gui2/device.py", line 473, in _get_device_information
File "site-packages/calibre/devices/kobo/driver.py", line 1506, in get_device_information
File "site-packages/calibre/devices/usbms/driver.py", line 161, in get_device_information
IOError: Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: u'/Volumes/KOBOeReader/driveinfo.calibre'
I have tried changing ports, changing cables, factory resets, manual factory resets, reinstalling calibre, and even reinstalling Catalina. The Kobo app also doesn't appear to talk to the Kobo. But strangely Adobe Digital Editions works.
I have also looked at the "ignored devices" and even though nothing is listed there, clicked reset allowed devices and restore defaults. This seemed to work briefly yesterday and I could connect to the Kobo, but it stopped working when I tried to reinstall the Kobo app. That gives me the message it can't open the software as it can't be verified as non-malicious unless I go into my security settings and open it from there.
I have also tried a debug, and that just tells me that the Kobo Touch is connected and if I want to debug another device to connect it.
Any suggestions?
calibre, version 4.2.0
ERROR: Error: Error communicating with device
Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: u'/Volumes/KOBOeReader/driveinfo.calibre'
Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 90, in run
File "site-packages/calibre/gui2/device.py", line 473, in _get_device_information
File "site-packages/calibre/devices/kobo/driver.py", line 1506, in get_device_information
File "site-packages/calibre/devices/usbms/driver.py", line 161, in get_device_information
IOError: Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: u'/Volumes/KOBOeReader/driveinfo.calibre'
I have tried changing ports, changing cables, factory resets, manual factory resets, reinstalling calibre, and even reinstalling Catalina. The Kobo app also doesn't appear to talk to the Kobo. But strangely Adobe Digital Editions works.
I have also looked at the "ignored devices" and even though nothing is listed there, clicked reset allowed devices and restore defaults. This seemed to work briefly yesterday and I could connect to the Kobo, but it stopped working when I tried to reinstall the Kobo app. That gives me the message it can't open the software as it can't be verified as non-malicious unless I go into my security settings and open it from there.
I have also tried a debug, and that just tells me that the Kobo Touch is connected and if I want to debug another device to connect it.
Any suggestions?