Hi All. Looking for someone to help me troubleshoot my kindle fire hdx 8.9 (bought in 2015) on my MacBook Pro. Using Calibre 3.15
I tried to connect my kindle to my computer like I usually do and I keep getting this message
Job: 6 Set library information finished
No details available.
I tried to restart both my computer and the device and that didn't help. I then did a factory reset on my kindle and still nothing.
Can some please help me?
Thank you!!!
I tried to connect my kindle to my computer like I usually do and I keep getting this message
Spoiler:
calibre, version 3.15.0
ERROR: Error: Error communicating with device
Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 87, in run
File "site-packages/calibre/gui2/device.py", line 510, in _books
File "site-packages/calibre/devices/mtp/driver.py", line 218, in books
File "site-packages/calibre/devices/mtp/driver.py", line 190, in get_driveinfo
File "site-packages/calibre/devices/mtp/driver.py", line 180, in _update_drive_info
File "site-packages/calibre/devices/mtp/driver.py", line 151, in put_calibre_file
File "site-packages/calibre/devices/mtp/base.py", line 26, in synchronizer
File "site-packages/calibre/devices/mtp/unix/driver.py", line 403, in put_file
DeviceError: Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
I ran the debug option and got the following but I have no idea what it means:
Device 0 (VID=1949 and PID=0012) is a Amazon Kindle Fire (ID5).
LIBMTP WARNING: no MTP vendor extension on device 9 on bus 20LIBMTP WARNING: VendorExtensionID: 00000000LIBMTP WARNING: VendorExtensionDesc: (null)LIBMTP WARNING: this typically means the device is PTP (i.e. a camera) but not an MTP device at all. Trying to continue anyway.2018-01-18 21:03:38.722 Calibre[690:22795] deliverNotificationWithTitle()
Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 87, in run
File "site-packages/calibre/gui2/device.py", line 510, in _books
File "site-packages/calibre/devices/mtp/driver.py", line 218, in books
File "site-packages/calibre/devices/mtp/driver.py", line 190, in get_driveinfo
File "site-packages/calibre/devices/mtp/driver.py", line 180, in _update_drive_info
File "site-packages/calibre/devices/mtp/driver.py", line 151, in put_calibre_file
File "site-packages/calibre/devices/mtp/base.py", line 26, in synchronizer
File "site-packages/calibre/devices/mtp/unix/driver.py", line 403, in put_file
DeviceError: Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
* Notification delivered.
calibre Debug log
calibre 3.15 embedded-python: True is64bit: True
Darwin-17.3.0-x86_64-i386-64bit Darwin ('64bit', '')
('Darwin', '17.3.0', 'Darwin Kernel Version 17.3.0: Thu Nov 9 18:09:22 PST 2017; root:xnu-4570.31.3~1/RELEASE_X86_64')
Python 2.7.12
OSX: ('10.13.2', ('', '', ''), 'x86_64')
Interface language: None
calibre 3.15 embedded-python: True is64bit: True
Darwin-17.3.0-x86_64-i386-64bit Darwin ('64bit', '')
('Darwin', '17.3.0', 'Darwin Kernel Version 17.3.0: Thu Nov 9 18:09:22 PST 2017; root:xnu-4570.31.3~1/RELEASE_X86_64')
Python 2.7.12
OSX: ('10.13.2', ('', '', ''), 'x86_64')
Interface language: None
devicePixelRatio: 2.0
logicalDpi: 72.0 x 72.0
physicalDpi: 110.50000166 x 110.50000166
Using calibre Qt style: True
Starting up...
Started up in 1.45 seconds with 444 books
Job: 1 Set library information started
DeviceJob: 1 Set library information done, calling callback
DeviceJob: 1 Set library information callback returned
Job: 2 Get device information started
DeviceJob: 2 Get device information done, calling callback
DeviceJob: 2 Get device information callback returned
Job: 3 Set library information started
DeviceJob: 3 Set library information done, calling callback
DeviceJob: 3 Set library information callback returned
Job: 4 Get list of books on device started
MTP: Loading filesystem metadata...
MTP: Ignored object: Pictures
MTP: Ignored object: DCIM
MTP: Filesystem metadata loaded in 0.0174701 seconds (3 objects)
DeviceJob: 4 Get list of books on device done, calling callback
DeviceJob: 4 Get list of books on device callback returned
Job: 1 Set library information finished
No details available.
Job: 4 Get list of books on device finished
Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 87, in run
File "site-packages/calibre/gui2/device.py", line 510, in _books
File "site-packages/calibre/devices/mtp/driver.py", line 218, in books
File "site-packages/calibre/devices/mtp/driver.py", line 190, in get_driveinfo
File "site-packages/calibre/devices/mtp/driver.py", line 180, in _update_drive_info
File "site-packages/calibre/devices/mtp/driver.py", line 151, in put_calibre_file
File "site-packages/calibre/devices/mtp/base.py", line 26, in synchronizer
File "site-packages/calibre/devices/mtp/unix/driver.py", line 403, in put_file
DeviceError: Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
Job: 2 Get device information finished
No details available.
Job: 3 Set library information finished
No details available.
ERROR: Could not close session!
inep: usb_get_endpoint_status(): Undefined error: 0
outep: usb_get_endpoint_status(): Undefined error: 0
Device 0 (VID=1949 and PID=0012) is a Amazon Kindle Fire (ID5).
ignoring libusb_claim_interface() = -3PTP_ERROR_IO: failed to open session, trying again after resetting USB interface
LIBMTP libusb: Attempt to reset device
ignoring libusb_claim_interface() = -3LIBMTP PANIC: failed to open session on second attempt
Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 295, in detect_device
File "site-packages/calibre/devices/mtp/driver.py", line 126, in open
File "site-packages/calibre/devices/mtp/base.py", line 26, in synchronizer
File "site-packages/calibre/devices/mtp/unix/driver.py", line 220, in open
OpenFailed: Failed to open MTPDevice(busnum=20, devnum=10, vendor_id=6473, product_id=18, bcd=65535, serial=u'B08F0705441500VK', manufacturer=u'Android', product=u'Android'): Error: Unable to open MTP device with busnum=20 and devnum=10, tried 1 such devices
Device 0 (VID=1949 and PID=0012) is a Amazon Kindle Fire (ID5).
LIBMTP WARNING: no MTP vendor extension on device 11 on bus 20LIBMTP WARNING: VendorExtensionID: 00000000LIBMTP WARNING: VendorExtensionDesc: (null)LIBMTP WARNING: this typically means the device is PTP (i.e. a camera) but not an MTP device at all. Trying to continue anyway.2018-01-18 21:05:43.211 Calibre[702:23650] deliverNotificationWithTitle()
Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 87, in run
File "site-packages/calibre/gui2/device.py", line 510, in _books
File "site-packages/calibre/devices/mtp/driver.py", line 218, in books
File "site-packages/calibre/devices/mtp/driver.py", line 190, in get_driveinfo
File "site-packages/calibre/devices/mtp/driver.py", line 180, in _update_drive_info
File "site-packages/calibre/devices/mtp/driver.py", line 151, in put_calibre_file
File "site-packages/calibre/devices/mtp/base.py", line 26, in synchronizer
File "site-packages/calibre/devices/mtp/unix/driver.py", line 403, in put_file
DeviceError: Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
* Notification delivered.
Error while trying to open MTPDevice(busnum=20, devnum=10, vendor_id=6473, product_id=18, bcd=65535, serial=u'B08F0705441500VK', manufacturer=u'Android', product=u'Android') (Driver: <calibre.devices.mtp.driver.MTP_DEVICE object at 0x10ec83610>)
Job: 5 Get device information started
DeviceJob: 5 Get device information done, calling callback
DeviceJob: 5 Get device information callback returned
Job: 6 Set library information started
DeviceJob: 6 Set library information done, calling callback
DeviceJob: 6 Set library information callback returned
Job: 7 Get list of books on device started
MTP: Loading filesystem metadata...
MTP: Ignored object: Pictures
MTP: Ignored object: DCIM
MTP: Filesystem metadata loaded in 0.024555 seconds (3 objects)
DeviceJob: 7 Get list of books on device done, calling callback
DeviceJob: 7 Get list of books on device callback returned
Job: 5 Get device information finished
No details available.
Job: 7 Get list of books on device finished
Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 87, in run
File "site-packages/calibre/gui2/device.py", line 510, in _books
File "site-packages/calibre/devices/mtp/driver.py", line 218, in books
File "site-packages/calibre/devices/mtp/driver.py", line 190, in get_driveinfo
File "site-packages/calibre/devices/mtp/driver.py", line 180, in _update_drive_info
File "site-packages/calibre/devices/mtp/driver.py", line 151, in put_calibre_file
File "site-packages/calibre/devices/mtp/base.py", line 26, in synchronizer
File "site-packages/calibre/devices/mtp/unix/driver.py", line 403, in put_file
DeviceError: Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
calibre, version 3.15.0
ERROR: Error: Error communicating with device
Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 87, in run
File "site-packages/calibre/gui2/device.py", line 510, in _books
File "site-packages/calibre/devices/mtp/driver.py", line 218, in books
File "site-packages/calibre/devices/mtp/driver.py", line 190, in get_driveinfo
File "site-packages/calibre/devices/mtp/driver.py", line 180, in _update_drive_info
File "site-packages/calibre/devices/mtp/driver.py", line 151, in put_calibre_file
File "site-packages/calibre/devices/mtp/base.py", line 26, in synchronizer
File "site-packages/calibre/devices/mtp/unix/driver.py", line 403, in put_file
DeviceError: Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
I ran the debug option and got the following but I have no idea what it means:
Device 0 (VID=1949 and PID=0012) is a Amazon Kindle Fire (ID5).
LIBMTP WARNING: no MTP vendor extension on device 9 on bus 20LIBMTP WARNING: VendorExtensionID: 00000000LIBMTP WARNING: VendorExtensionDesc: (null)LIBMTP WARNING: this typically means the device is PTP (i.e. a camera) but not an MTP device at all. Trying to continue anyway.2018-01-18 21:03:38.722 Calibre[690:22795] deliverNotificationWithTitle()
Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 87, in run
File "site-packages/calibre/gui2/device.py", line 510, in _books
File "site-packages/calibre/devices/mtp/driver.py", line 218, in books
File "site-packages/calibre/devices/mtp/driver.py", line 190, in get_driveinfo
File "site-packages/calibre/devices/mtp/driver.py", line 180, in _update_drive_info
File "site-packages/calibre/devices/mtp/driver.py", line 151, in put_calibre_file
File "site-packages/calibre/devices/mtp/base.py", line 26, in synchronizer
File "site-packages/calibre/devices/mtp/unix/driver.py", line 403, in put_file
DeviceError: Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
* Notification delivered.
calibre Debug log
calibre 3.15 embedded-python: True is64bit: True
Darwin-17.3.0-x86_64-i386-64bit Darwin ('64bit', '')
('Darwin', '17.3.0', 'Darwin Kernel Version 17.3.0: Thu Nov 9 18:09:22 PST 2017; root:xnu-4570.31.3~1/RELEASE_X86_64')
Python 2.7.12
OSX: ('10.13.2', ('', '', ''), 'x86_64')
Interface language: None
calibre 3.15 embedded-python: True is64bit: True
Darwin-17.3.0-x86_64-i386-64bit Darwin ('64bit', '')
('Darwin', '17.3.0', 'Darwin Kernel Version 17.3.0: Thu Nov 9 18:09:22 PST 2017; root:xnu-4570.31.3~1/RELEASE_X86_64')
Python 2.7.12
OSX: ('10.13.2', ('', '', ''), 'x86_64')
Interface language: None
devicePixelRatio: 2.0
logicalDpi: 72.0 x 72.0
physicalDpi: 110.50000166 x 110.50000166
Using calibre Qt style: True
Starting up...
Started up in 1.45 seconds with 444 books
Job: 1 Set library information started
DeviceJob: 1 Set library information done, calling callback
DeviceJob: 1 Set library information callback returned
Job: 2 Get device information started
DeviceJob: 2 Get device information done, calling callback
DeviceJob: 2 Get device information callback returned
Job: 3 Set library information started
DeviceJob: 3 Set library information done, calling callback
DeviceJob: 3 Set library information callback returned
Job: 4 Get list of books on device started
MTP: Loading filesystem metadata...
MTP: Ignored object: Pictures
MTP: Ignored object: DCIM
MTP: Filesystem metadata loaded in 0.0174701 seconds (3 objects)
DeviceJob: 4 Get list of books on device done, calling callback
DeviceJob: 4 Get list of books on device callback returned
Job: 1 Set library information finished
No details available.
Job: 4 Get list of books on device finished
Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 87, in run
File "site-packages/calibre/gui2/device.py", line 510, in _books
File "site-packages/calibre/devices/mtp/driver.py", line 218, in books
File "site-packages/calibre/devices/mtp/driver.py", line 190, in get_driveinfo
File "site-packages/calibre/devices/mtp/driver.py", line 180, in _update_drive_info
File "site-packages/calibre/devices/mtp/driver.py", line 151, in put_calibre_file
File "site-packages/calibre/devices/mtp/base.py", line 26, in synchronizer
File "site-packages/calibre/devices/mtp/unix/driver.py", line 403, in put_file
DeviceError: Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
Job: 2 Get device information finished
No details available.
Job: 3 Set library information finished
No details available.
ERROR: Could not close session!
inep: usb_get_endpoint_status(): Undefined error: 0
outep: usb_get_endpoint_status(): Undefined error: 0
Device 0 (VID=1949 and PID=0012) is a Amazon Kindle Fire (ID5).
ignoring libusb_claim_interface() = -3PTP_ERROR_IO: failed to open session, trying again after resetting USB interface
LIBMTP libusb: Attempt to reset device
ignoring libusb_claim_interface() = -3LIBMTP PANIC: failed to open session on second attempt
Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 295, in detect_device
File "site-packages/calibre/devices/mtp/driver.py", line 126, in open
File "site-packages/calibre/devices/mtp/base.py", line 26, in synchronizer
File "site-packages/calibre/devices/mtp/unix/driver.py", line 220, in open
OpenFailed: Failed to open MTPDevice(busnum=20, devnum=10, vendor_id=6473, product_id=18, bcd=65535, serial=u'B08F0705441500VK', manufacturer=u'Android', product=u'Android'): Error: Unable to open MTP device with busnum=20 and devnum=10, tried 1 such devices
Device 0 (VID=1949 and PID=0012) is a Amazon Kindle Fire (ID5).
LIBMTP WARNING: no MTP vendor extension on device 11 on bus 20LIBMTP WARNING: VendorExtensionID: 00000000LIBMTP WARNING: VendorExtensionDesc: (null)LIBMTP WARNING: this typically means the device is PTP (i.e. a camera) but not an MTP device at all. Trying to continue anyway.2018-01-18 21:05:43.211 Calibre[702:23650] deliverNotificationWithTitle()
Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 87, in run
File "site-packages/calibre/gui2/device.py", line 510, in _books
File "site-packages/calibre/devices/mtp/driver.py", line 218, in books
File "site-packages/calibre/devices/mtp/driver.py", line 190, in get_driveinfo
File "site-packages/calibre/devices/mtp/driver.py", line 180, in _update_drive_info
File "site-packages/calibre/devices/mtp/driver.py", line 151, in put_calibre_file
File "site-packages/calibre/devices/mtp/base.py", line 26, in synchronizer
File "site-packages/calibre/devices/mtp/unix/driver.py", line 403, in put_file
DeviceError: Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
* Notification delivered.
Error while trying to open MTPDevice(busnum=20, devnum=10, vendor_id=6473, product_id=18, bcd=65535, serial=u'B08F0705441500VK', manufacturer=u'Android', product=u'Android') (Driver: <calibre.devices.mtp.driver.MTP_DEVICE object at 0x10ec83610>)
Job: 5 Get device information started
DeviceJob: 5 Get device information done, calling callback
DeviceJob: 5 Get device information callback returned
Job: 6 Set library information started
DeviceJob: 6 Set library information done, calling callback
DeviceJob: 6 Set library information callback returned
Job: 7 Get list of books on device started
MTP: Loading filesystem metadata...
MTP: Ignored object: Pictures
MTP: Ignored object: DCIM
MTP: Filesystem metadata loaded in 0.024555 seconds (3 objects)
DeviceJob: 7 Get list of books on device done, calling callback
DeviceJob: 7 Get list of books on device callback returned
Job: 5 Get device information finished
No details available.
Job: 7 Get list of books on device finished
Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 87, in run
File "site-packages/calibre/gui2/device.py", line 510, in _books
File "site-packages/calibre/devices/mtp/driver.py", line 218, in books
File "site-packages/calibre/devices/mtp/driver.py", line 190, in get_driveinfo
File "site-packages/calibre/devices/mtp/driver.py", line 180, in _update_drive_info
File "site-packages/calibre/devices/mtp/driver.py", line 151, in put_calibre_file
File "site-packages/calibre/devices/mtp/base.py", line 26, in synchronizer
File "site-packages/calibre/devices/mtp/unix/driver.py", line 403, in put_file
DeviceError: Failed to upload file named: driveinfo.calibre to (u'Internal storage',): 2:PTP Layer error 2002: send_file_object_info(): Could not send object info.
2:Error 2002: PTP: General Error
Job: 6 Set library information finished
No details available.
I tried to restart both my computer and the device and that didn't help. I then did a factory reset on my kindle and still nothing.
Can some please help me?
Thank you!!!
